Securing Your Room
Desktop Guide
Because you were awarded a room in a Midwest FurFest Room Lottery, you will receive two emails: First, a lottery results notification email, followed by a confirmation email entitled "MFF Hotel Reservation Acknowledgement". You must secure your reservation with a credit card within 7 days of the confirmation email, or your reservation will be cancelled. Below you will find detailed instructions showing how to secure your reservation on a desktop browser.
1. In your confirmation email is the sentence "Manage this reservation". That will lead you to the main Passkey page.
The dates in the header are the convention dates, not the dates of your stay. Scroll down to see your personal check in and check out dates.
2. Your reservation information is now displayed. Scroll down to the room description and click the "Edit" button.
The top of the page reads “Your reservation is complete! Thank you for booking!” This means that your reservation exists in the system but does not mean that it has been confirmed with your payment guarantee. You may still need to enter your credit card to hold the room.
3. A scary-looking window pops up asking if you want to modify your reservation. Click "Yes".
4. Scroll down to Payment Information. You'll see it states "Other Payment / Pending Credit Card Guarantee". Let's fix that! Click the "Edit payment information" link.
5. Choose "Credit Card" as Payment Method
Enter credit card information
Ensure billing address is correct
Click "Apply" at the top of the window
If Passkey is not allowing you to submit your credit card number, please verify that your phone number is correct under the billing address.
6. Guests are welcome to add their hotel club numbers and/or update roommate information
7. IMPORTANT! Scroll to the bottom of the page and find the acknowledgement section. Click the checkbox stating that you have read and accept the room policies (because of course you've read them, right?). Then click "Confirm Reservation"
8. Your reservation is complete. Passkey will email you a new confirmation, this time showing Payment Method as "Credit Card". Bask in the knowledge that your room is secure and that you're going to have a fantastic time at Midwest FurFest!
Additional Questions?
Please contact the hotel help desk or email hotel@furfest.org.