We’ve collected an assortment of common registration questions. If you have a question that isn’t answered here, please contact us.
What forms of payment do you accept?
For online preregistration, we accept the four major credit/debit cards, Master Card, Visa, Discover and American Express. We do not accept mailed in payments nor Paypal.
For onsite registration, we accept cash (US currency only), personal check, and travelers check along with the four major credit/debit cards, Master Card, Visa, Discover and American Express.
Along with credit/debit cards that are one of the four major brands, we also accept prepaid/gift cards as long as they have one of the four credit card logos on it. If you do not have access to a credit or debit card to use for payment for preregistration, you may purchase one of these cards at many retailers.
For those coming from a foreign country, currency exchange is available at O'Hare International Airport (via the free hotel shuttle) at Terminal 5 in both the ticketing and baggage levels (before you would have to go through security) between 8AM and 8PM. Full information can be found here.
I would like to register by mail. Is this possible?
If there is no way that you can register online, please contact us and we will see what can be done to accommodate you.
I'm only going to be able to attend for one day. Do I need to pay for a full membership?
Nope. If you will only be attending for one day, there is no need to pre-register. Just come to Registration at the convention and we will be happy to provide you with a Single Day membership. Single Day memberships are available only at the door.
I am under the age of 18 and would like to attend the convention without my parent or guardian or my child is under 18 and would like to attend. What should I do?
If the parent or guardian is attending along with the child, no notarized form is required.
If the child is 17, they may attend without a parent or guardian, but we require a completed and notarized Parental Permission Form to be brought to us. If the child does not have this form when they arrive or if it's not completed and notarized, they can not register. We will not accept parental permission granted over the phone or in an email. If the child happen to turn 18 during the convention, we'll be happy to provide them with a new badge as a birthday gift, however, we will issue him or her a minor badge at first (and they must have your parental form still) if they check in before their 18th birthday.
If the child is under 17, they can only attend with a parent, guardian or a designated adult. If this adult is not their parent or guardian, we require a completed and notarized Short Term Guardian Form to be brought to us. Please note, this form is required to be signed by the parent/guardian AND the supervising adult in the presence of the notary. Also, the supervising adult must be at least 18 years old. If the child does not have this form when they arrive or if it's not completed and notarized, they can not register. If the child brings the wrong form to us, they also can not register. We will not accept parental permission granted over the phone or in an email. We will also not accept parents of a friend acting as the supervising adult without this form.
Parents, guardians, and supervising adults are requested to stay on property while their charges are at the convention. Younger attendees that need supervision should be with their parent, guardian or supervising adult at all times. As a courtesy, parents, guardians and supervising adults are offered badges for free so they may stay with their child in convention space.
Thank you for your understanding in this matter and we apologize for the extra work, but unfortunate incidents at other conventions have forced us to take this measure. These policies are in place to protect the convention, it's staff and volunteers, the child and the parents.
If you have any questions about this, please email us at firstname.lastname@example.org
What does "notarized" mean?
That means that you have gotten the parental permission form validated by a notary public. A notary will put a special stamp on the permission form to confirm that it really was signed by your parent or guardian, rather than by some random person with attractive penmanship. Notary services can generally be found at places like banks, post offices, copy shops and insurance agencies. If you're not sure where to find a notary in your neighborhood, the internet is an excellent place to start.
PLEASE NOTE: We will NOT accept the form if it hasn't been notarized, period. It may be difficult to locate a notary on short notice and they will want the guardian there, so please plan ahead.
My child is under the age of 6 and thus is unable to partake in any of the programming or events. Do I need to buy a membership for them?
Children under the age of 6 accompanied by parent or guardian will be admitted to the convention free of charge.
My child is between the ages of 7 and 12. Do I need to buy a membership for them?
Children between the ages of 7 and 12 accompanied by parent or guardian will be admitted to the convention at half price. Memberships for these children can only be purchased at the door.
I am pre-registered. Why haven't I received confirmation of my registration?
Confirmation emails are sent to all attendees upon registration, but sometimes they get lost or routed into your spam folder. If you have registered and have not yet received confirmation, you may send us an email inquiring about the status of your registration. You may also check your preregistration status on the website. Go to https://reg.furfest.org and click on the button "Check if Registered for Midwest FurFest 2019", enter your email address, and you should get an email with ah link to check your status.
I missed the online registration deadline. Does this mean I can't attend the convention?
Oh, absolutely not! A large portion of our memberships are sold at the door. All you have to do is come to Registration, pay your membership fees, and off you go to have fun! Although you won't get the nifty $5 - 10 online registration discount, we're still happy to welcome you to Midwest FurFest.
I registered for Midwest Furfest online but now I find I am unable to attend. Is it possible to get a refund?
Purchased registration may be refunded or transferred to another person of your choosing before the close of preregistration (November 22nd). Refunds and transfers can only be requested by the person that purchased the badge and refunds are generally refunded back to the credit card used. Please email your refund or transfer request (along with the name and email address of the person you are wanting to transfer your registration to if you are wanting to do a transfer) to email@example.com. After the close or online registration (November 22nd), you can request a rollover credit for 2020. This request must be done before December 22nd. Again, email us at firstname.lastname@example.org.
I would like to change the name on my badge, can I do that?
We will be happy to change the name on your badge until the end of online registration (November 22nd). Please email your request to email@example.com. After that time, you will have to pick up your existing badge before the name can be changed. If you have your confirmation email, you can also use the link in that email to update your information until the end of online registration (November 22nd).
OK, so I'm registered. Now what?
Now you sit back and pat yourself on the back. Not only did you save money by registering online, but you saved yourself precious time at the convention. Your confirmation email will arrive soon. Remember, whether you registered online or registering at the door, you must present a government issued photo ID to pick up your badge.
I have purchased a membership and would like to upgrade. Is this possible?
You can upgrade your membership at any time until online registration is closed (November 22nd) by following the link in the confirmation email you received when you registered. If you would like to upgrade at the convention, you do not have to pick up your original badge in pre-registration. Once at the door registration is open, just hop into the sponsor line and proceed up. You don't have to stop at a terminal either, just let the friendly registration staff member know that you want to upgrade and we'll be happy to help you. Please have your ID and payment ready.
I hate waiting in lines. When is the best time to come to registration?
Many people think the best time to go to registration is right when it opens for the day. However, if you wait a little, the lines will be shorter, especially for those that have pre-registered. Generally the registration lines start to die down about an hour after we open. Poke your head over to register later in the evening and enjoy the shorter lines.
What happens if I arrive after registration has closed for the night? Can I still get in?
If you happen to arrive Friday or Saturday night after registration is closed, you may go to Convention Operations (located in Reagan on the lobby level) to purchase a temporary badge. You'll be asked to fill out a form, read over the code of conduct and pay $20 for a night badge. Even if you registered online, you will be asked to pay this amount. The next day, when registration is open, you may bring your night badge back to registration and either collect the $20 if you have registered online or use the $20 as credit to purchase a full weekend badge. Please don't lose the badge as credit or refund won't be given if it is lost. We're sorry, but if you have received a night badge, you may not apply the credit towards a single day badge.
I am known by six different names on various mucks/channels/chats. Can I get six badges?
Sorry, no. For security reasons, we can only issue one badge per person. Many of the artists in attendance will be happy to create as many badges for you as you like - we urge you to visit them in the Artists' Alley and the Dealers' Den.